Delivery & Returns Information
We understand that from time to time you may wish to return a product tous. Please see our returns policy and instructions below: Customers have 30 days following the date of delivery of the product in which to return. The returned product must be unused, in its original undamaged packaging with any labels still attached, and otherwise in a condition enabling us to sell the product as new. you comply with the returns procedure set out below; and none of the exclusions set out below apply. Returns procedure In order to return an item, please complete the returns from available here, Returns Form You will need to include your order details such as: your name, order number and reason for return. Then we will send you our returns address and any other relevant information. The customer will be responsible for paying postage costs associated with returns under this policy, In the unlikely event an item is faulty we will cover any strikepostage costs.
Refunds or Exchanges
We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (including the original delivery charges and excluding the costs of returning the product to us). We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we received your returned product.
Delivery of Split Shipments
In the event that your total order exceeds the maximum weight for our largest packages, we will send your order in multiple packages, you will be charged for the largest value package, the additional packages will be included as free.